Citizen Charter of Divisional Secretariat

Serial No Service Provided Main Document to be Produced Max Time Taken to Serve Main Officer Responsible
01 Issuing revenue licenses National Identity Card Number 10 minutes Certifying Officer / Assistant Divisional Secretary / Administrative Officer /
02 Issuing Birth/Death/Marriage Certificates Completed application 10 minutes Additional Dist. Registrar
03  Issuing nutrition stamps for pregnant mothers Completed application 30 Minutes  Certifying Officer / Assistant Divisional Secretary / Administrative Officer /
04 Registration of business names Respective application form 30 Minutes Div Sec/Ast.Div.Sec
05 Recommending electricity applications Relevant application 05 Minutes Asst Div Sec/AO
06 Providing solutions for electrical protests Letter of call for electric protests 1 Weeks Div Sec / Asst Div Sec
07 Issuing identity card applications to the department Application recommended by the Grama Niladhari 10 minutes Asst Div Sec/ AO
08 Issuing income certificates Application certified by the Divisional Secretary 05 minutes Div Sec / Asst Div Sec
09 Preparation of family background reports for foreign employment Certified application 01 day Div Sec / Asst Div Sec
10 Release of money to societies (for contracts Application for release of funds to societies 10 minutes Div Sec / Asst Div Sec
11 Issuing certificate of assessment Deed of assets with recommendation from GN 10 minutes Div Sec 
12 Granting vouchers for mortgaging Request letter 05 minutes Div Sec
13 Approving public assistance and registering the eligible beneficiaries Electricity objections summons letter 2 Weeks Div Sec/Ast.Div.Sec
14 Issuing a timber license Recommended application 10 minutes Div Sec
15 Naming of succession  for gifted land

Request letter Required Main Documents

 2 Hours Div Sec
16 Benefits paid by Social Development Foundation Recommended application 10 minutes Div Sec/Asst Div Sec
17 Issuing certificates of assets Deed of assets with recommendation from GN 5 minutes Div Sec/Asst Div Sec
18 Issuing railway licenses for pensioners

Request letter

 5 minutes Accountant
19 Issuing timber felling permits for housing needs

Certified application

 5 minutes Div Sec/Asst Div Sec
20

Recommendation for registration of timber business

 Certified application

01 day

 Div Sec/Asst Div Sec
21

Issuing permits for timber transportation

 Certified application 20 minutes Div Sec/Asst Div Sec
22 Transfer of land (original ownership-post ownership to land registrar

Request letter

 1 Hours Div Sec
23 Providing medical assistance Prescribe with the recommendation of the Social Service Officer 15 minutes Div Sec/Asst Div Sec/AO
24 Issuing adult identity cards Certified application 30 minutes Div Sec/Asst Div Sec/AO
25

Extensive Disaster Recommended

 Certified application 1 Day  Div Sec
26 Name change Birth certificate Required Documents 01 week Div Sec/Asst Div Sec
27 Issuing animal transport licenses Certified application 10 minutes Div Sec/Asst Div Sec
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